Skip to content
Amy Webb in a black outfit with floral details on a colorful background
High-Stakes Openings

How to ask an audience to make a massive, uncomfortable mental shift.

if people are still holding onto their old way of thinking, a new idea won't stick.

Every year at SXSW, thousands of people show up to watch Amy Webb present her annual Emerging Tech Trend Report.

This time, she took them on a ride they didn’t see coming.

Instead of delivering the report, she spent the first ten minutes killing it off. And then she brought out a marching band.

It was a bold, high-stakes move for leading an audience through change. Here’s how it worked.

The Art of a Plot Twist 

Zoom out, and Webb’s 70-minute keynote follows a deliberate strategic arc:

  1. Disruption: Break their expectations and dismantle their current mental model.
  2. The New Map: Establish a new framework and vocabulary for how technology is actually evolving.
  3. The Storm: Walk through the collisions and hard realities coming at them.
  4. The Choice: Show the divergence—what happens if you adapt versus what happens if you freeze.
  5. The Call: Issue the mandate: stop passively consuming lists and start taking strategic agency before the window closes.

Most speakers want to jump straight to the map or the solutions. Webb spends the first 22 minutes—nearly a third of her talk—just on disruption.

She splits that opening block into two distinct jobs: she uses the first 11 minutes to disrupt their expectations of the event, and the next 11 minutes to disrupt how they think about technology itself.

To pull off that first move, she uses a three-step plot twist:

1. Shock

“I’m not giving you the report you came for.”

Webb walks out and immediately breaks the unspoken contract. Everyone showed up expecting the 2026 Trend Report. Instead, she hosts a memorial service for it.

The setup was hidden in plain sight. If you read the session description beforehand, the clue was already there: “While there’s no official dress code, we do recommend you wear black.”

When the memorial begins, the audience isn't just watching a performance—they glance down at their clothes and realize they’re part of it.

That confusion is the point. By breaking expectations, she clears the slate to introduce something fundamentally new: a different vocabulary, a fresh methodology, and a new way of seeing the future. You can’t land any of that on people who are still waiting for a list of tech trends. The disruption creates the space.

2. Mourn

“Let’s mourn the report so we can move on.”

She doesn’t just announce the shift—she builds a ritual around it.

This isn't filler; it does real psychological work. You cannot introduce a new way of thinking to people who are still gripping the old one. The ceremony serves as a formal closing of the past, ensuring the audience consciously lets go before she asks them to absorb something new.

3. Celebrate ("Now wake up. Get ready for what's next.")

Then the marching band comes in. Keep in mind we're at roughly minute seven and still nobody knows what the talk is actually about. She uses the spectacle to flip the room from grief to momentum. She tells them: "Saying goodbye on your own terms is also a cause for celebration." By getting everyone on their feet with their cameras out, she is forcing a physical state-change. The room is no longer a group of passive observers; they are active participants in a transition. She has moved them from a state of "loss" into a state of "readiness."

Webb spends over ten minutes, almost 15% of her total stage time, without once telling the audience what the talk is about. Most speakers are terrified of losing the room in the first sixty seconds. Webb does the opposite. She leans into the confusion on purpose.

It's a wild strategy. And it works because the payoff earns it.

The takeaway

You don't need a marching band. But the sequence is worth stealing: make the loss real before you offer the replacement.

Don't announce that something is changing — create the moment where your audience actually feels it ending. The new idea lands differently when people have already said goodbye to the old one.

You might also like...

Amy Webb in a black outfit with floral details on a colorful background
How to ask an audience to make a massive, uncomfortable mental shift.
Eggs with a single egg featuring a yellow yolk on an orange background
How to tell your audience's brain "this part matters"—without saying a word